Refund Policy

Refund Window and Eligibility

6WVPN offers a 7-day no-questions-asked refund. You can request a full refund within 7 days of your first payment. The window starts at the successful payment time of your first paid order; the ticket submission time is used to verify whether your request is within the deadline. Keep your order records, and do not confuse the order creation time with the successful payment time.

You do not need to troubleshoot connection issues first or use speed test results to prove the service is unsuitable. For monthly subscriptions and data packages, provide the relevant order details for each. The current account balance alone cannot determine the refund amount. If a renewal, upgrade, or duplicate payment involves separate transactions, list each one so support can verify its nature and determine how it should be handled.

Eligible Cases and Verification Limits

You can submit a request within the refund window if your needs have changed, your device configuration is unsuitable, or the connection experience does not meet your expectations. Installing a client, importing a subscription, or conducting normal connection tests is not, by itself, grounds for denying a no-questions-asked refund.

Orders outside the refund window are not automatically covered by this commitment. If you were charged more than once, the amount is incorrect, or delivery was incomplete, describe the issue separately in a support ticket so the specific transaction can be checked rather than treating it as a standard no-questions-asked refund.

This policy does not set an additional fee percentage for data already used or a data usage threshold. A request cannot be deemed invalid solely because data has been used or exhausted. If a case involves unusual excessive usage, a transaction dispute, or an account in breach of the Terms of Use, account handling and order refunds must be considered separately. Any decision affecting a refund must explain the specific facts and applicable terms; a vague label of misconduct is not a substitute for verification.

How to Apply and Required Information

Sign in to the user panel and submit a refund request through the support ticket portal, specifying the order you want reviewed. No email address is required; you can create an account with a username and password. Continue refund discussions in your account's support ticket without providing an email address.

• Provide the order number, plan name, amount paid, and successful payment time.
• Specify Alipay, WeChat Pay, or USDT, and provide a transaction ID for verification.
• Identify the order or orders for which you are requesting a refund. If you paid more than once, include the relevant transaction records.
• Redact personal information unrelated to the transaction from payment screenshots.

Do not provide your account password, payment password, private key, or recovery phrase. If information is missing, add it to the original ticket to keep the record complete. Submitting a ticket starts your request; it does not mean the funds have been returned. The outcome depends on order verification and the refund record.

Refunds and Payment Method Differences

Alipay and WeChat Pay refunds should normally be returned through the original payment channel. Whether this is possible depends on the transaction and the payment provider's status. If the original transaction cannot be refunded directly, explain why in a support ticket and confirm an alternative method before proceeding. You will not be asked to pay an additional amount first.

USDT transfers follow a different refund process from Alipay and WeChat Pay; an on-chain transfer cannot be treated as a payment that can be automatically reversed. If an on-chain refund is necessary, confirm the original transaction, network, receiving address, and amount basis in a support ticket. Any fees or amount differences must be explained and agreed in advance; no undisclosed deduction will be assumed to be acceptable.

Refund Status and Disputes

Refund review, initiating a return, and funds arriving are separate stages. This policy does not guarantee a fixed arrival time; processing by the payment provider, account status, or on-chain confirmations may affect progress. Cross-check ticket replies, refund records, and receiving account records. A ticket marked as processed does not by itself mean the funds have arrived.

If you have not received the funds, add an update to the original ticket and ask support to verify the refund record. When a refund is confirmed, the status of the related subscription or data package should also be clarified. If you disagree with the refund scope or outcome, you can submit supporting order details and refer to the Terms of Use and Privacy Policy.